Routine Maintenance Service Request Procedure

The Reading Housing Authority uses a centralized system to provide maintenance services to residents.  During the office hours of 8:30 a.m. – 4:30 p.m., service can be requested by telephoning the Central Maintenance Department at 610-777-5500.  The explanation of the service needed should be as clear and complete as possible. This will help to give better service and ensure that the request is fully understood.   RHA’s goal is to satisfy the resident’s request as soon as possible. 

Maintenance service requests are addressed, between the hours of 8:30 a.m. – 4:30 p.m., Monday through Friday. Residents are held responsible for repairs due to neglect, accident and abuse. Charges will be based on cost of material and labor.

EMERGENCY MAINTENANCE SERVICE REQUEST PROCEDURE
In the case of an emergency, the resident should telephone the office immediately.

If the emergency occurs after the office is closed, during the weekdays after 4:30 p.m., Saturdays, Sundays and Holidays, call 610-378-1800 and the answering service will take the call and dispatch maintenance immediately.  Please note that this number is for emergency use only.

Management should be informed of any problems with this procedure.

The following are example of emergency situations:

  • Fire - condition that may cause a fire
  • Natural gas leak
  • Power failures/electrical hazards
  • Human entrapment (elevator, etc.)
  • Heating system failure
  • Sewer failure – sink and toilet clogs
  • Water leak (fast flowing)
  • Water heater failure
  • Stove: 2 or more burners and oven not working.
  • Refrigerator not working.

IN ORDER TO AVOID UNNECESSARY REPAIRS, SERVICES and CHARGES
Do not dispose of grease, coffee grounds or garbage in sink drains.  This will cause plumbing trouble and invariably leads to costs to the resident for repairs and services.

Refrigerators, which are not auto defrost, should be defrosted regularly.  Ice picks, knives or other sharp instruments are not to be used to break the ice in the freezer compartment.  To melt the ice, a pan should be placed with hot water in the freezer compartment.  If a sharp instrument damages the freezer, the resident will be charged for it.

BEFORE CALLING MAINTENANCE during and after office hours, check the following:

NO HEAT: Check the thermostat setting and the circuit breakers.  After both of these items have been checked and there is still no heat, call for service. 

NO ELECTRIC:      Check to see if the appliance is plugged in, check the receptacle, check the circuit breakers, and determine if the Utility Company and/or maintenance department have shut off the electric to perform work.  If all these items have been checked and there is still no electricity, call for service.

NO WATER: Check the shut-off valve under the sink and determine if the City and/or maintenance department has shut off the water to perform work.  If all these items have been checked and there is still no water, call for service.

RHA sincerely hopes that the Service Request Procedure will provide fast, courteous and efficient service. Residents should contact the office if they have questions concerning the Service Request Procedure.

KEYS, LOCKS AND LOCK-OUT PROCESS:
At the time of leasing residents are supplied with necessary key(s).  All keys are to be returned to the office upon vacating the premises.  Residents are not permitted to alter any lock or install a new or additional lock or other attachment on the door.

Residents should be very careful not to misplace their key/keys.  If a resident loses a key, a duplicate may be purchased at the respective Management Office. The cost for a replacement key is $5.00. The locksmith determines the cost of a replacement key for a mailbox.  Prices are subject to change. 

LOCK OUT SERVICE IS AS FOLLOWS
If locked out during office hours, notify the Management Office.  The Management Office will then have the unit unlocked.  There will be a charge for this service.  Price may vary between low-rise and hi-rise and is subject to change.

There is no emergency or non-emergency AFTER HOURS lock out service for residents residing at GLENSIDE, OAKBROOK, SYLVANIA & RIVER OAK APARTMENTS

Lock out service for residents at HENSLER HOMES. If locked out after office hours, Saturdays, Sundays or Holidays, the resident will be charged the overtime rate of the maintenance employee. This service is provided until 12:00 a.m., only.

Lock out service for residents at FRANKLIN TOWERS, KENNEDY TOWERS, GEORGE M. RHODES APARTMENTS, DWIGHT D. EISENHOWER APARTMENTS AND SAMUEL G. HUBERT APARTMENTS. If locked out after office hours, Saturdays, Sundays or Holidays, there will be no charge for the first incident. Residents will be charged the overtime rate of the maintenance employee for all incidents after the first.  This service is provided until 12:00 a.m. only. 

 


Reading Housing Authority
400 Hancock Boulevard
Reading, PA   19611

The Reading Housing Authority will not deny any family or individual the opportunity
to apply for or receive assistance under the public housing program on the basis of race, color, sex,
religion, creed, national or ethnic origin, age, family or marital status, handicap, or disability.